Privacy Policy

Gunderson’s will never share, sell or disclose any visitor’s personal information that is collected on this website.

All personal information collected on this website by Gunderson’s and/or its partners will be utilized EXCLUSIVELY for internal purposes and/or to enhance visitor enjoyment and experience. We may also use e-mail addresses or other personally identifiable information to contact visitors who directly communicate with Gunderson’s and only on visitor’s explicit request (Opt-In principle). We provide visitors with an option to unsubscribe from the e-mail list. To unsubscribe: send us an e-mail with “UNSUBSCRIBE” in the Subject line.

Rolex section

Terms of Use

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.

Privacy Notice

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.

Cookies Policy

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.

Legal Notices

You may download material displayed at gunderson.com for non-commercial, personal use only, provided you retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute modify, transmit, reuse, report, or use the contents of the Site for public or commercial purposes, including text, images, audio, and video without explicit written permission from Gunderson’s.

Your access and use of the Site is also subject to the following terms, conditions and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions and acknowledge that any other agreements between you and Gunderson’s are superseded and of no force or effect.

Terms and Conditions

  1. While Gunderson’s uses reasonable efforts to include accurate and up-to-date information on the Site, Gunderson’s makes no warranties or representations as to its accuracy. Gunderson’s assumes no liability or responsibility for any errors or omissions in the content on the Site.
  2. Your use and browsing of the Site is at your risk. Everything on the Site is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.  Gunderson’s also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.
  3. Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Gunderson’s or its partners may use anything you transmit or post for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting.
  4. The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Site are registered and unregistered Trademarks of Gunderson’s and other companies. Nothing contained on the Site should be construed as granting, by implication, or otherwise, any license or right to use any Trademark displayed on the Site without the permission of Gunderson’s or such third party that may own the Trademarks displayed on the Site.  Your misuse of the Trademarks displayed on the Site, or any other content on the Site, is strictly prohibited.
  5. Gunderson’s has not reviewed all of the sites linked to the Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk.

Copyright

You should assume that everything you see or read on the Site is copyrighted unless otherwise noted. Gunderson’s neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with Gunderson’s.

Images of people or places displayed on the Site either are the property of, or used with permission by Gunderson’s. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Gunderson’s reserves the right to modify, alter or otherwise update this policy at any time so visitors are encouraged to review this policy from time to time.

Our Guarantee

When it comes to our customers, Gunderson’s has just one policy:
Satisfaction Guaranteed!


QUALITY
Each of the diamonds at Gunderson’s comes with its own grading report prepared by the experts at one of the following independent laboratories: the American Gemological Society (AGS), the Gemological Institute of America (GIA), the European Gemological Laboratories (EGL) or the International Gemological Institute (IGI). These reports guarantee the quality of your diamond.

VALUE
Gunderson’s guarantees the price of our loose diamonds for 30 days. If, during that time, you find a better value than we offered, we will meet our competitor’s price and gladly refund the difference.

WORMANSHIP
Gunderson’s guarantees the workmanship on our jewelry and will repair or replace any defective piece for 1 full year after purchase.

TRADE-IN VALUES
Gunderson’s guarantees the value of any loose diamond you may choose to trade in. You’ll receive the same monetary value in trade-in as you originally paid. AND…if the value of your diamond has increased since your purchase,you’ll receive the appreciated value for your diamond at trade-in… for life.

REFUND
If for any reason you wish to return your diamond, you may do so within 30 days of purchase and Gunderson’s will issue a full refund of your purchase price with no questions asked. (Excluding custom orders)

PRIVACY
Gunderson’s is committed to safeguarding your information. For that reason we utilize a full range of the best security technology available. Specifically, your information is secured from unauthorized access from the Internet through firewall technology. We also protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology known as Secure Socket Layer (SSL).

USEFUL INFORMATION
Gunderson’s has committed and knowledgeable staff experts who are easy to talk with, filled with information and eager to help you with your purchase.
If you’d like a little one-on-one, please contact us directly at 800-444-4431.

ANSWERS
Still have some unanswered questions? We are ready with the answers. Click here to contact us via email, or call us at 800-444-4431.

Our WARRANTIES

SECTION I – FULL LIFETIME WARRANTY

  1. Gunderson’s Jewelers guarantees that this genuine center diamond meets the high standards for color grading and clarity as set forth by Gunderson’s Manufacturing.
  2. Mountings furnished by Gunderson’s Jewelers are made in 14K, 18K Gold, Platinum or Palladium.
  3. The setting is warranted to be free of defects in materials and workmanship and the materials used fully comply with U.S. Government standards. Gunderson’s will repair or replace any defects in materials and
    workmanship for 1 year at no charge.

SECTION II – FULL LIFETIME REPLACEMENT

  1. Gunderson’s Jewelers guarantees all diamonds against loss from the setting. Barring misuse and fault of the wearer in his/her lifetime, providing the setting is inspected by an authorized Gunderson’s Jeweler every 6 months, and will be replaced with the same quality and size as the original diamonds. (FREE inspection recorded on reverse side of guarantee.)
  2. Necessary repairs must be made by Gunderson’s Jewelers at purchaser’s expense. Mounting must not have been subjected to damage, accident or unusual abuse. Any claim must be accompanied by this guarantee. Failure to adhere to this schedule voids the Lifetime Guarantee portion of this guarantee.

SECTION III – FULL LIFETIME TRADE-IN VALUE

  1. The diamonds contained in this ring may be traded at Gunderson’s Jewelers for full market value as credit towards a diamond ring of greater value at any future date paying the difference in price based on current
    market values. This guarantee must be presented at the time of exchange. No taxes are recoverable and the mounting will be valued at the price of gold.

SECTION IV 

  1. Gunderson’s Jewelers will clean, polish and inspect the item(s) covered by this guarantee at any time at no charge.
  2. Gunderson’s Jewelers at time of purchase will issue an insurance letter fully describing the merchandise purchased and its current replacement value. This service will be provided at no charge.

SPECIAL SERVICES

Gunderson’s is committed to providing you with the best we can offer in personalized service, distinctive craftsmanship and the most breathtaking selection of diamonds, fine jewelry, timepieces and gifts. As part of that commitment, we work hard to be the leader in certified appraisal, insurance replacement and concierge services.

GUNDERSON’S APPRAISAL SERVICE

With two Certified Gemologist Appraisers (CGAs) by the Gemological Institute of America and one certified by the International Society of Appraisers on staff, we are the premier, qualified appraisers of fine gems and jewelry in the region. Whether you need accurate appraisals for jewelry and watches for insurance, estate planning or liquidation, or buying or selling, Gunderson’s is here to help you.

OUR SERVICES INCLUDE

  • Precise qualitative analysis with detailed descriptions
  • Accurate evaluation and valuation of each piece based on current market conditions
  • Written report/appraisal in accordance with the procedures, ethics and standards of the American Gem Society
  • Insurance appraisals
  • Estate (Probate) appraisals
  • Diamond grading
  • Gemstone identification
  • Fully researched and documented provenance of rare and valuable pieces
  • Digital images of each piece
  • Litigation support
    • Expert  Witness
    • Consultation
  • Estate Liquidation
    • Estate Buying
    • Assistance in a direct sale of your estate
    • Jewelry consignment

 

SHIPPING & RETURNS

Shipping Policy

Presently we ship only to addresses within the United States. We do not ship internationally nor do we ship to post office boxes. We offer complimentary express shipping to addresses in the continental United States on orders over $100.00.

For sales of $100.00 or less, the following charges apply:

  • Ground shipping: $15. May take 4-5 business days
  • Express shipping: $20. May take 3-4 business days.
  • Next-day delivery: $30 without signature confirmation or $35 with signature confirmation.

Please contact customer service at 1-800-444-4431 for inquiries about shipping to APO or FPO addresses within the U.S.

Sales Tax

Local taxes, if applicable, will be added to your order. Gunderson’s collects sales taxes for Iowa, South Dakota and Nebraska.

Return Policy

At Gunderson’s our goal is to provide outstanding service to our customers. We stand behind every item we sell. If you are in any way dissatisfied with your purchase, you may return it.

All returns are inspected upon receipt for signs of wear. No refunds, exchanges or credits will be issued for merchandise that is not in pristine condition. Refunds will be in the original form of payment; we will either issue you a check or a credit will appear on your credit card bill. Gift recipients are entitled to a nonrefundable merchandise credit.

To Make A Return

New undamaged merchandise purchased from Gunderson’s that has not been special ordered, worn, sized or otherwise used may be returned for a refund, credit or exchange, providing the following conditions are met:

  • Merchandise must be returned (or exchanged) within 30 days of purchase.
  • Merchandise must be returned in its original packaging
  • Merchandise must be accompanied by the proof of purchase, appraisal and diamond certificate

Return Shipping Instructions

All returned merchandise must show a Return For Inspection Number (RFI) clearly marked on the outside of the package. An RFI may be obtained from our Customer Service Department. Please call Toll free 1-800-444-4431 (9AM-5PM CST). Ship merchandise prepaid and insured for the full purchase price against loss in transit. We recommend that you ship via an established and trackable carrier, such as UPS or Federal Express.

Ship merchandise to:

Gunderson’s
Lakeport Commons
4830 Sergeant Road
Sioux City, Iowa 51106
Attention: Internet Returns Department

Note: Gunderson’s is not responsible for any diamond or jewelry item that is not returned in accordance with these instructions.

Questions?

Please contact our service@gundersons.com if you have any questions or concerns.

Privacy Policy

Gunderson’s will never share, sell or disclose any visitor’s personal information that is collected on this website.

All personal information collected on this website by Gunderson’s and/or its partners will be utilized EXCLUSIVELY for internal purposes and/or to enhance visitor enjoyment and experience. We may also use e-mail addresses or other personally identifiable information to contact visitors who directly communicate with Gunderson’s and only on visitor’s explicit request (Opt-In principle). We provide visitors with an option to unsubscribe from the e-mail list. To unsubscribe: send us an e-mail with “UNSUBSCRIBE” in the Subject line.

Rolex section

Terms of Use

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.

Privacy Notice

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.

Cookies Policy

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Privacy Notice and Cookies Policy of www.rolex.com are sole applicable.

Legal Notices

You may download material displayed at gunderson.com for non-commercial, personal use only, provided you retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute modify, transmit, reuse, report, or use the contents of the Site for public or commercial purposes, including text, images, audio, and video without explicit written permission from Gunderson’s.

Your access and use of the Site is also subject to the following terms, conditions and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions and acknowledge that any other agreements between you and Gunderson’s are superseded and of no force or effect.

Terms and Conditions

  1. While Gunderson’s uses reasonable efforts to include accurate and up-to-date information on the Site, Gunderson’s makes no warranties or representations as to its accuracy. Gunderson’s assumes no liability or responsibility for any errors or omissions in the content on the Site.
  2. Your use and browsing of the Site is at your risk. Everything on the Site is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.  Gunderson’s also assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site.
  3. Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Gunderson’s or its partners may use anything you transmit or post for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, and posting.
  4. The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Site are registered and unregistered Trademarks of Gunderson’s and other companies. Nothing contained on the Site should be construed as granting, by implication, or otherwise, any license or right to use any Trademark displayed on the Site without the permission of Gunderson’s or such third party that may own the Trademarks displayed on the Site.  Your misuse of the Trademarks displayed on the Site, or any other content on the Site, is strictly prohibited.
  5. Gunderson’s has not reviewed all of the sites linked to the Site and is not responsible for the contents of any off-site pages or any other sites linked to the Site. Your linking to any other off-site pages or other sites is at your own risk.

Copyright

You should assume that everything you see or read on the Site is copyrighted unless otherwise noted. Gunderson’s neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with Gunderson’s.

Images of people or places displayed on the Site either are the property of, or used with permission by Gunderson’s. The use of these images by you, or anyone else authorized by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Gunderson’s reserves the right to modify, alter or otherwise update this policy at any time so visitors are encouraged to review this policy from time to time.

Our Guarantee

When it comes to our customers, Gunderson’s has just one policy:
Satisfaction Guaranteed!


QUALITY
Each of the diamonds at Gunderson’s comes with its own grading report prepared by the experts at one of the following independent laboratories: the American Gemological Society (AGS), the Gemological Institute of America (GIA), the European Gemological Laboratories (EGL) or the International Gemological Institute (IGI). These reports guarantee the quality of your diamond.

VALUE
Gunderson’s guarantees the price of our loose diamonds for 30 days. If, during that time, you find a better value than we offered, we will meet our competitor’s price and gladly refund the difference.

WORMANSHIP
Gunderson’s guarantees the workmanship on our jewelry and will repair or replace any defective piece for 1 full year after purchase.

TRADE-IN VALUES
Gunderson’s guarantees the value of any loose diamond you may choose to trade in. You’ll receive the same monetary value in trade-in as you originally paid. AND…if the value of your diamond has increased since your purchase,you’ll receive the appreciated value for your diamond at trade-in… for life.

REFUND
If for any reason you wish to return your diamond, you may do so within 30 days of purchase and Gunderson’s will issue a full refund of your purchase price with no questions asked. (Excluding custom orders)

PRIVACY
Gunderson’s is committed to safeguarding your information. For that reason we utilize a full range of the best security technology available. Specifically, your information is secured from unauthorized access from the Internet through firewall technology. We also protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology known as Secure Socket Layer (SSL).

USEFUL INFORMATION
Gunderson’s has committed and knowledgeable staff experts who are easy to talk with, filled with information and eager to help you with your purchase.
If you’d like a little one-on-one, please contact us directly at 800-444-4431.

ANSWERS
Still have some unanswered questions? We are ready with the answers. Click here to contact us via email, or call us at 800-444-4431.

SHIPPING & RETURNS

Shipping Policy

Presently we ship only to addresses within the United States. We do not ship internationally nor do we ship to post office boxes. We offer complimentary express shipping to addresses in the continental United States on orders over $100.00.

For sales of $100.00 or less, the following charges apply:

  • Ground shipping: $15. May take 4-5 business days
  • Express shipping: $20. May take 3-4 business days.
  • Next-day delivery: $30 without signature confirmation or $35 with signature confirmation.

Please contact customer service at 1-800-444-4431 for inquiries about shipping to APO or FPO addresses within the U.S.

Sales Tax

Local taxes, if applicable, will be added to your order. Gunderson’s collects sales taxes for Iowa, South Dakota and Nebraska.

Return Policy

At Gunderson’s our goal is to provide outstanding service to our customers. We stand behind every item we sell. If you are in any way dissatisfied with your purchase, you may return it.

All returns are inspected upon receipt for signs of wear. No refunds, exchanges or credits will be issued for merchandise that is not in pristine condition. Refunds will be in the original form of payment; we will either issue you a check or a credit will appear on your credit card bill. Gift recipients are entitled to a nonrefundable merchandise credit.

To Make A Return

New undamaged merchandise purchased from Gunderson’s that has not been special ordered, worn, sized or otherwise used may be returned for a refund, credit or exchange, providing the following conditions are met:

  • Merchandise must be returned (or exchanged) within 30 days of purchase.
  • Merchandise must be returned in its original packaging
  • Merchandise must be accompanied by the proof of purchase, appraisal and diamond certificate

Return Shipping Instructions

All returned merchandise must show a Return For Inspection Number (RFI) clearly marked on the outside of the package. An RFI may be obtained from our Customer Service Department. Please call Toll free 1-800-444-4431 (9AM-5PM CST). Ship merchandise prepaid and insured for the full purchase price against loss in transit. We recommend that you ship via an established and trackable carrier, such as UPS or Federal Express.

Ship merchandise to:

Gunderson’s
Lakeport Commons
4830 Sergeant Road
Sioux City, Iowa 51106
Attention: Internet Returns Department

Note: Gunderson’s is not responsible for any diamond or jewelry item that is not returned in accordance with these instructions.

Questions?

Please contact our service@gundersons.com if you have any questions or concerns.

Gunderson’s believes in honesty, quality and reliability. Our goal is to make the highest quality diamonds, fine jewelry and gifts available in an online shopping environment that’s safe, secure and enjoyable.

Gunderson’s sits on a rich and diverse foundation of experience in the diamond industry – more than 6 decades of involvement in every facet of the business: from diamond mining to diamond cutting, from jewelry design through production. And, Gunderson’s is also supported by effective sales and marketing efforts, with corporate incentive programs, successful retail outlets, and now a major presence on the Internet.

The credentials of the staff at Gunderson’s are as sparkling as the stones they know so well — trained Graduate Gemologists from the Gemological Institute of America, certified Gemologist Appraisers from the American Gem Society, and members of the International Society of Appraisers.

For our knowledgeable and friendly team, diamonds are more than just a business…they’re a vocation. They’re contemporary veterans keeping current with new trends and staying at the vanguard of design innovation. At Gunderson’s, our service is unmatched, our value is unparalleled, and our prices are fantastic!

Gunderson’s believes in honesty, quality and reliability. Our goal is to make the highest quality diamonds, fine jewelry and gifts available in an online shopping environment that’s safe, secure and enjoyable.

Gunderson’s sits on a rich and diverse foundation of experience in the diamond industry – more than 6 decades of involvement in every facet of the business: from diamond mining to diamond cutting, from jewelry design through production. And, Gunderson’s is also supported by effective sales and marketing efforts, with corporate incentive programs, successful retail outlets, and now a major presence on the Internet.

The credentials of the staff at Gunderson’s are as sparkling as the stones they know so well — trained Graduate Gemologists from the Gemological Institute of America, certified Gemologist Appraisers from the American Gem Society, and members of the International Society of Appraisers.

For our knowledgeable and friendly team, diamonds are more than just a business…they’re a vocation. They’re contemporary veterans keeping current with new trends and staying at the vanguard of design innovation. At Gunderson’s, our service is unmatched, our value is unparalleled, and our prices are fantastic!